USA ORDERS - USPS 

    Shipping Time: Flat Rate Of $8.00 Standard Shipping

Shipping Time: 5-10 BUSINESS DAYS + FREE TRACKING UPDATES 

Express Shipping: Flat Rate Of $49.99 + FREE TRACKING UPDATES & SIGNATURE CONFIRMATION REQUIRED 

+ FREE SHIPPING on orders over $150!

 Domestic Delivery Information

Signature is not required on delivery, so if you are not home at the time of delivery your parcel will be left at the safest location deem fit for the mail carrier.

If you do not want your package left, you can contact USPS and provide your shipping details to request a pick up or schedule a time for delivery.

UNITED KINGDOM, CANADA, & AUSTRALIA:

Shipping Costs: Flat Rate Of $19.99 Express Shipping

Shipping Time: 5-10 BUSINESS DAYS + FREE TRACKING UPDATES

+ FREE SHIPPING on orders over $150!

I

ALL OTHER COUNTRIES:

Shipping Costs: Flat Rate Of $29.99 + FREE TRACKING UPDATES

Shipping Time: 14-21 BUSINESS DAYS

Processing Time

Processing time is different from shipping time.  Please allow 3-5 business days for processing. This is an estimate.  This does not include weekends or holidays.

Processing time is not the same as delivery time. Excludes holidays/weekends.

Shipping

We process, ship, and deliver packages Monday through Saturday (excluding holidays). At this time, we do not offer shipping or delivery on Sunday or holidays.

Following the processing of your order, you will receive an email notification of these details, followed by your tracking details for shipments. 

Processing time may be delayed if your shipping address is questionable and or order is flagged as a risk (we use this additional time to help ensure the security of your credit information).  We may require proof of identification for the billing information received. 

In the event there is an issue you will receive an email notification of these details

Once you have placed your order we can not revise or alter shipping options. 

   
PO Boxes & APO/FPO or U.S Territories

We do accept orders shipped to PO boxes and APO/FPO or U.S. territories.  These will ship via USPS only.  Any orders requiring express shipping methods will require a physical delivery/shipping address.  You will be contacted for this information, if you do not supply it and this may cause further delays. 

Tracking:

It is best to create a customer profile to keep track of your order.

 Note: All shipment methods come with tracking. However, Express Mail requires a  signature at delivery. 

If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deem fit to the mail carrier. 

  • We are not responsible for lost packages in the mailing system. 
  • We are not responsible for incorrect address entered by you as the customer.
  • A restock fee will be charged if you do not claim your item and it is returned.  The charge will be 20% of the total charge per item.

Separate packages

  • In some instances, an order may be split into different packages for any of the following reasons:
  •  Certain items may be on backorder
  •  Weight restrictions for regular shipping imposed by the post office
  •  Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)
  • There will be a tracking number for each package
  • Express Shipping Options: Please note that due to availability some items may not be available to ship express, this goes for orders of 3 or more items. Customer will still be responsible for express shipping for items that did ship express.  

Cancellation of Orders/Pre Order Items and Out of Stock Items
  •  LilacShade will make every attempt to contact the customer in the event of out of stock inventory.
  • In the event of partial orders LilacShade will ship the items in stock and remove the out of stock items from your order (sending an email confirmation).  If Items are on back order, they will ship approx. 3-5 days as our manufacturer works to update stock. 
  • Pre order items may not be cancelled, only store credit will be provided.

 Taxes and Duties

  • All applicable custom fees, taxes and duties are the sole responsibility of the customer.  Custom authorities require that we state the value of your order directly on your package.   It is at the sole discretion of custom agents to release your package.  Note, in rare occasions custom agents may delay delivery of some packages. 

Policy and Terms

  • By placing an order at LilacShade, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to LilacShade.  This also applies to any shipments that are refused/unclaimed by you at delivery. You are also indicating that you are the true holder of the card and/or authorized to use the card for purchases.
 

If you place an order and wish to have your items before the estimated shipping times, please email us we sometimes can accommodate in processing your order immediately. 

Orders can not be cancelled after 24 hours.  Any exceptions will incur a 5% fee to process.  No cancellations will be made after an item has shipped. No exceptions.