Find out how to return your item(s) using our hassle-free, 3-step returns process
1. Email Returns Department 
2. Wait for reply 
3. Send items back to us
 
At LilacShade, we want all our girls to be completely in love with their purchases! 
However, we understand that online shopping doesn't always go to plan, so these simple steps and tips are here to help.
By processing your payment and completing an order with us, you are accepting the following terms and conditions regarding returns of your purchase.

How to Return

Returned orders must be approved by us. Email us Returns@LilacShade.com with your reason for return and your order number. Do Not return items prior to a return approval. We approve returns within 1 hr of your email being sent.

The return can then be sent to the following address:


LilacShade Returns
STE 102, 1050 N Fairway Dr

Avondale, AZ, 85323

Our Returns Policy 

- We do not offer refunds, instead for returns we can issue Credit Notes.

- Items must be received back at HQ within 7 days of first receiving the parcel, including faulty products.

- Items must be received unworn, unwashed and with all tags & original packaging (i.e. shoe boxes) intact. 

-All sales on sale items are final.

- We do not accept returns on cosmetics, earrings or undergarments (bras/underwear) for sanitary reasons.

- We do not accept returns on swimwear for sanitary reasons.

- Return shipping is to be covered and paid for by the customer.

 

Credit Notes

- Credit notes are valid for 12 months time from the date issued.

- Our team will inspect the return upon arrival and reserve the right to refuse the return if it does not meet the conditions. The item will then be returned to the sender.

- Credit notes are only to be used for our online store, not in our retail stores.

 

Exchange

- If you would like to make an exchange please email us.

- Due to the popularity of our range we cannot guarantee that we will have the requested size in stock to exchange.

- Any exchanges requested will automatically be issued as a Credit Note (see above).

 

 

Processing Time

- We process all of our returns within 2 days of receiving your items.

- You will receive an email with your return approval information when the return has been received and inspected.

- Domestic returns by regular post can take about a week, while express post should take 3 days. International post can take up to 2 weeks to arrive.

 

Faulty Item

- Please email returns@lilacshade.com if you believe your garment has a fault and we will handle this with the highest priority.

- Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.