Lilac Shade ships worldwide. We have a secure way of delivering items to all areas in the world.
Lilac Shade ships directly from our International Warehouses across the globe. When you click on "Shipping Methods" in the checkout process, you'll get real-time shipping quotes for Standard and Express.
Standard Shipping: 5-10 business days
Express Shipping: 3-5 business days
Standard Shipping: 14-21 business days
Express Shipping: 7-10 business days
*Please note that this excludes processing or completion time of 3-5 business days.
We do have an international warehouse to accommodate customers across the globe. Depending on the item availability, we ship from the closest warehouse that has the product available.
At times, the courier takes time to update their Shipping Portal but rest assured that if you have received a tracking #, the item has shipped out. Normally, courier will update the shipping portal at that time it arrives to its next destination.
See how close you are to receiving your package by tracking your order using this link: Track Order or you may refer to the Shipment Confirmation email that were sent to you when we have shipped out your items.
Processing time is our timeframe to complete your order. This usually takes 3-5 business days. Shipping time is the delivery time once we have shipped out your order after processing time.
We accept Discover, Visa, Maestro, PayPal, Visa Electron and Amazon Pay.
All payments are processed via Stripe and PayPal, two of the most trusted payment gateways in the world. Both use the highest level of encryption and data security to ensure your details are protected. Stripe and PayPal securely share your order and delivery details with us, but do not share any of your sensitive payment information.
If you are not completely satisfied with your order we would be happy to offer an exchange or a Store Credit within 2 days of original receipt, as you have agreed in our Terms and Condition prior to check out. All returns must be in new/unworn condition. Shipping is non-refundable. Please email firstname.lastname@example.org for return/exchange information and instructions or visit this link for reference:Return Policy Page
Our sizes run true to its size. We are following US Standard Sizing with 3cm error/allowance. When in doubt, ask us and we will be glad to assist.
We are located in Arizona. Our Showroom is physically present in 1050 N. Fairway Dr Avondale Az 85323 - Currently, we are accepting orders online. But should you want to visit our showroom, please feel free to contact us at email@example.com.
Yes, we are 100% Legit. We have 24/7 Live Chat support and you can dial our Phone # +1-877-538-9996 to talk to a Live Representative during respective hours. Please check this link on how you can further contact us: Click Here
Cancelling an Order?
This can only be done within 24 hour timeframe from the time you have placed an order.
Made a mistake with your Shipping Address? Email us at info @lilacshade.com or call us right away at +1-877-538-9996. If more than 24 hours have passed since you placed the order, chances are that your order has already been processed, packed and shipped. In that case, we won't be able to make any more changes.
1. Find/Choose your Product
2. Check Product Information
3. Add to Shopping Cart. Select Product Quantity. Choose Continue Shopping or Proceed to check out to place your order. Provide Special instructions for the seller in the box provided, if there's any.
4. Click on Terms and Conditions
5. Proceed to Check out
6. Provide necessary information need like email address, Shipping Information- Name and the address
7. Click Continue to Shipping Method
8. Apply discount code if there's any.
9. Click Continue to Payment Method
10. Choose payment method you would like to use and provide needed information.
11. Click on Complete Order
Once completed, you will receive an order confirmation email with the details of your order.