Lilac Shade ships worldwide. We have a secure way of delivering items to all areas in the world.
LilacShade ships with a variety of shipping couriers, however our main carries consists of: DHL and USPS. Once your shipment arrives in your country if you are internationally based your package will be transfer to your government Postal Service Provider.
Standard Shipping: 5-10 business days
Express Shipping: 3-5 business days
Standard Shipping: 14-21 business days
Express Shipping: 7-10 business days
*Please note that this excludes processing or completion time of 3-5 business days.
We do have an international warehouse to accommodate customers across the globe. Depending on the item availability, we ship from the closest warehouse that has the product available.
At times, the courier takes time to update their Shipping Portal but rest assured that if you have received a tracking #, the item has shipped out. Normally, courier will update the shipping portal at that time it arrives to its next destination.
See how close you are to receiving your package by tracking your order using this link: Track Order or you may refer to the Shipment Confirmation email that were sent to you when we have shipped out your items.
Processing time is our timeframe to complete your order. This usually takes 3-5 business days. Shipping time is the delivery time once we have shipped out your order after processing time.
We accept All major credit cards, Paypal, Amazon Pay, Paypal, and After pay.
All payments are processed via Stripe and PayPal, two of the most trusted payment gateways in the world. Both use the highest level of encryption and data security to ensure your details are protected. Stripe and PayPal securely share your order and delivery details with us, but do not share any of your sensitive payment information.
If you are not completely satisfied with your order we would be happy to offer an Exchange or a Store Credit within 30 days of original receipt, as you have agreed in our Terms and Condition prior to check out. All returns must be in new/unworn condition. Shipping is non-refundable. Please email firstname.lastname@example.org for return/exchange information and instructions or visit this link for reference: Return Policy Page
Our sizes run true to its size. We are following US Standard Sizing with 3cm error/allowance. When in doubt, ask us and we will be glad to assist.
See Size and Fits Guides for a much more details
Lilacshade headquarters and show room is based out of Arizona, USA . Retail locations in Glendale, Arizona. Store Locator You may visit our retail location any time!
Cancelling an Order?
This can only be done within 24 hour timeframe from the time you have placed an order.
Made a mistake with your Shipping Address? Email us at email@example.com right away. If more than 24 hours have passed since you placed the order, chances are that your order has already been processed, packed and shipped. In that case, we won't be able to make any more changes.
1. Find/Choose your Product
2. Check Product Information
3. Add to Shopping Cart. Select Product Quantity. Choose Continue Shopping or Proceed to check out to place your order. Provide Special instructions for the seller in the box provided, if there's any.
4. Click on Terms and Conditions
5. Proceed to Check out
6. Provide necessary information need like email address, Shipping Information- Name and the address
7. Click Continue to Shipping Method
8. Apply discount code if there's any.
9. Click Continue to Payment Method
10. Choose payment method you would like to use and provide needed information.
11. Click on Complete Order
Once completed, you will receive an order confirmation email with the details of your order.